8.18.2015

IMPROVING MY CLIENT EXPERIENCE: design in 3 weeks


Have you considered hiring a designer but you weren't sure what to expect?
 Are you curious how long it would take? 
Have you wondered what the process really looks like?



All summer I've been taking stock in what my clients experience and how I can improve. Like I mentioned here, I'm always learning and trying to grow in my business. I know I've made mistakes in the past but I want my clients to really enjoy the process.

Today I'm pulling back the curtain. :-)



I've decided that for me and my clients, the best way to manage the process is by taking on 
two clients at a time, and to limit that time to three week chunks. This means no more having eight clients at a time. That doesn't serve either of us well and I've learned that over time. I'm sure in the next year the process may evolve again.
But for now?
Two clients at a time for three week time slots.

*How this benefits my clients *
                                                        -You know exactly what to expect.
-You know when you will be billed.
-We can schedule all our meetings in a way that allows you to fully plan ahead.
-This works for either local or e-design clients.
-If we're working on a whole house project, then we take two rooms at a time.
-You have a complete design plan in just three weeks!








*The Breakdown*
  • Week One
    • Phone Interview
    • Email estimate, approval, and invoice
    • Initial walk through with the client, schedule design presentation for week three
  • Week Two
    • Research Inspiration and begin client's custom pinterest board
    • Gather samples and materials from design center
    • Create virtual design board
    • Finish Spreadsheet with detailed budget and source list
  • Week Three
    • Present design plan to clients
    • Make any changes and refine pinterest board, budget, and design board
    • Email Invoice for the design plan
Install Day with accessories, styling, and finishing touches is usually weeks later, depending on how many custom pieces are ordered. This is also when photos are taken and it's the most fun!

Ashley Avila Photography

I imagine exceptions could be made, depending on the circumstances and the client's decision making pace, but you deserve my full attention and I'm excited to schedule clients with confidence. 
What do you think of this method? 

If you are interested in working together to create the best version of your personal style, email me at abbymanchesky@gmail.com | Instagram | Pinterest | My Monthly Issue of the Designer Dish


8.05.2015

My Advice on Color in Refresh Magazine!



Hello all! I hope you're doing well. I've so enjoyed reading through the heartfelt comments you left on my last post re: what I've learned along the way. I love supporting each other!

Something very fun happened this month! My name is in print in a real magazine! If you've been reading here for a while, you'll know that I love to use color. It was a complete honor to be interviewed and quoted on how to best live with color in your home. 

I find it very fitting that I'm discussing the "ubiquity of beige sofas." You don't have to have a beige sofa. Really! There are many other neutrals in the world that still give you flexibility for the future. 


I realize it's not that big of a deal, and that it's just a few quotes on two pages, but I'm celebrating anyway! ;-) Each milestone deserves a high five with the family. Am I right? 


Finally, if you snag the latest issue of  Refresh Magazine (part of Better Homes & Gardens) you'll see two of my favorites with big spreads on their homes: Cassie from Hi Sugarplum and Jen from withHeart.

Hey, did you notice a big change around here? New logo? Yep. I've been working with a branding genius.
 I hope you like it! More on that to come. xo

Instagram | Pinterest | My Monthly Issue of the Designer Dish

LinkWithin

Related Posts Plugin for WordPress, Blogger...

Follow by Email